Frequently Asked Questions
Frequently Asked Questions
Product & Ordering
What products do you offer?
We handcraft premium leather holsters, bags, wallets, and accessories. Each piece is made with full-grain leather and built to last a lifetime.
Do your holsters fit my firearm?
Each holster listing specifies the exact make and model it's designed for. Our holsters are precision-molded for specific firearms to ensure proper fit and retention. If you don't see your firearm listed, contact us about a custom order.
How long does it take to receive my order?
In-stock items typically ship within 1-3 business days. Custom orders may take 2-4 weeks depending on complexity. You'll receive tracking information once your order ships.
Do you offer custom leather work?
Yes! We specialize in custom projects including holsters, bags, and wallets. Contact us with your specifications and preferences, and we'll work with you to create exactly what you need.
Leather Care & Maintenance
How do I care for my leather products?
Keep your leather goods clean and dry. Wipe with a slightly damp cloth if needed, then air dry. Apply a quality leather conditioner every few months to maintain suppleness and prevent drying. Avoid excessive moisture and direct heat.
Will my leather product change over time?
Yes, premium full-grain leather develops a rich patina with use, making each piece unique. This natural aging process adds character and beauty to your wallet, bag, or holster.
Can I get my leather products wet?
While our leather is durable, avoid prolonged exposure to water. If it gets wet, let it air dry naturally away from direct heat. Do not use a hair dryer or place near radiators.
How do I remove stains or marks?
For minor marks, try a leather cleaner designed for full-grain leather. Test in an inconspicuous area first. For stubborn stains, contact us for specific care recommendations.
Fit & Break-In
Will my leather product need a break-in period?
New leather items may feel stiff initially. This is normal for quality full-grain leather. Holsters will conform to your firearm, wallets will soften with use, and bags will develop their shape over the first few weeks of use.
My holster feels tight. Is this normal?
Yes, a new holster should have firm retention to ensure your firearm stays secure. The fit will ease slightly as the leather breaks in while maintaining proper retention.
Shipping & Returns
Do you require signature on delivery?
Yes, for security purposes, we require adult signature confirmation on all orders. See our Shipping Signature Policy for details and opt-out options.
What is your return policy?
We want you to be completely satisfied with your purchase. Please review our Refund Policy for complete details on returns and exchanges.
Do you ship internationally?
Currently, we ship within the United States only. Contact us for special international shipping requests.
Warranty & Support
Do your products come with a warranty?
Yes! All our leather goods are covered by our warranty. See our Warranty page for complete coverage details.
What if I have an issue with my product?
Contact us immediately at firecreekleather@gmail.com. We stand behind our craftsmanship and will make it right.